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Cancel guide

How to cancel BritBox

The fastest way

Sign in at BritBox.com on a computer or phone browser, open My Account, and under Plan & Billing click Cancel subscription, then I still want to cancel. Cancel at least 24 hours before your next renewal, and you keep access until the end of your billing cycle.

Or let Wally cancel BritBox with you

By Checked Source: BritBox Help Center

Cancel on BritBox.com

  1. Sign in to your account at BritBox.com on a computer, or in a web browser on your phone or tablet.
  2. Click your name in the top right corner, then click My Account.
  3. Under Plan & Billing, click Cancel subscription.
  4. When the next screen asks “Are you sure?”, click I still want to cancel and follow the prompts.
  5. Look for the confirmation email. BritBox says it shows the last day you’ll have access.

If your mobile device redirects you to the BritBox app, BritBox says to use a laptop or desktop computer instead.

If a partner bills you (Amazon, Roku and others)

  1. Find out which partner bills you. BritBox lists Amazon Prime Video Channels, Apple TV Channels, Apple iTunes, Android / Google Play and The Roku Channel.
  2. Sign in to your account with that partner, not at BritBox.com.
  3. Cancel BritBox in that partner’s subscription settings.

BritBox says it can’t cancel a partner-billed subscription for you. For example, if you subscribed through Roku, you cancel by logging in to your Roku account. A message sending you to “the platform where I subscribed” means the same thing.

Cancel on iPhone or iPad (billed by Apple)

If you subscribed to BritBox through the App Store, Apple bills you, so you cancel in Settings → your name → Subscriptions.

  1. Open the Settings app and tap your name.
  2. Tap Subscriptions.
  3. Tap the subscription you want to cancel.
  4. Tap Cancel Subscription — you may need to scroll down. If there's no cancel button, or you see red expiration text, it's already cancelled.

BritBox lists Apple TV Channels and Apple iTunes as partners that bill for BritBox. It says that if you subscribed via the Apple TV app, you manage the subscription in your Apple account settings.

Source: Apple Support: If you want to cancel a subscription from Apple

Cancel on Android (billed by Google Play)

If you subscribed to BritBox through Google Play, cancel it in Google Play.

  1. On your Android device, open your subscriptions in Google Play.
  2. Select the subscription you want to cancel.
  3. Tap Cancel subscription.
  4. Follow the on-screen instructions.

BritBox lists Android / Google Play as a partner that bills for BritBox, so Google Play subscriptions are cancelled with Google.

Source: Google Play Help: Cancel, pause, or change a subscription on Google Play

Good to know before you cancel

  • Cancel at least 24 hours before your next renewal or payment date to avoid being charged for the next billing cycle.
  • Uninstalling the app does not cancel your subscription. You’ll keep being charged unless you cancel first.
  • If you cancel on the same day as your renewal, the charge may already have been processed. BritBox recommends cancelling a few days in advance.
  • BritBox can’t cancel for you if a partner such as Amazon, Apple or Roku bills you. You need to cancel directly with them.

Wally, your AI money agent

Or let Wally do it

Ask Wally cancel my BritBox. Wally works through BritBox’s website in its own live browser, on a best-effort basis — you can watch every step, and take over at any time.

You sign in yourself — your password goes to BritBox, never to Wally. Then Wally checks your next statement to confirm the charge stopped.

Download Wally on the App StoreOr start on the web

Read-only — Wally never moves your money.

BritBox cancellation FAQ

Will I get a refund?

BritBox says subscription payments are non-refundable, and it doesn’t refund time you’ve already had access to. If an annual subscription renews and you didn’t mean to continue, you can cancel and keep access until the end of your billing period, or contact BritBox to request a pro-rated refund of unused time, rounded down to the nearest month. If a partner bills you, their billing policies apply.

When does my access end?

At the end of your current billing cycle. BritBox says that if you’re on a monthly plan that renews on the 15th and you cancel on the 7th, you can watch until the 15th.

I cancelled but was still charged. What now?

BritBox says to check that the cancellation went through by looking in your account and for a confirmation email. If you were charged before cancelling, you still have access until the end of your billing period. If you think you were charged incorrectly, contact BritBox Customer Care. If a partner platform charged you, contact that partner.

Can BritBox cancel for me?

BritBox says the easiest and fastest way is to cancel yourself by signing in at BritBox.com. If you can’t cancel yourself, you can contact BritBox for help. It can’t cancel a subscription that a partner bills.

Sources

Checked against BritBox’s official help in October 2026. Menus change — if what you see differs, follow BritBox’s official help page. Wally AI isn’t affiliated with BritBox.

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