Cancel guide

How to cancel Microsoft 365

The fastest way

Go to account.microsoft.com/services/microsoft365, sign in, select Cancel subscription, then choose I don’t want my subscription. If no refund is issued, access typically continues until the end of the current billing period.

Open Microsoft 365’s cancel page

Or let Wally cancel Microsoft 365 with you

By Meet PandyaChecked October 2026Source: Microsoft Support

Cancel on the web

Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account you used to buy the subscription.
Select Cancel subscription. It might say Upgrade or Cancel.
Read the Please review section at the top of the cancel page. It may list cheaper alternative subscriptions.
At the bottom of the page, select I don’t want my subscription to cancel. Select I want to keep my benefits if you change your mind.

If you only see a Turn on recurring billing link, your subscription is already set to expire on the date shown and you won’t be charged after that date.

Turn off recurring billing

Sign in to your Microsoft account at account.microsoft.com/services.
Find your Microsoft 365 subscription and select Manage.
Select Turn off recurring billing and read what will happen.
Scroll down and select I don’t want my subscription.

If you don’t see Turn off recurring billing, your subscription will end on the date shown in Expires on.

If a retailer sold you the subscription

Check where you bought Microsoft 365, such as Amazon or Best Buy.
Contact that retailer directly to manage your subscription and billing.
Not sure who bills you? Sign in at account.microsoft.com/services and select Manage next to your Microsoft 365 subscription.

Microsoft says third-party billing partners handle cancelling, renewing and plan changes for subscriptions bought through them.

Cancel on iPhone or iPad (billed by Apple)

If you subscribed to Microsoft 365 through the App Store, Apple bills you, so you cancel in Settings → your name → Subscriptions.

Open the Settings app and tap your name.
Tap Subscriptions.
Tap the subscription you want to cancel.
Tap Cancel Subscription — you may need to scroll down. If there's no cancel button, or you see red expiration text, it's already cancelled.

Microsoft says that if you bought Microsoft 365 through the Apple App Store, you should contact Apple for cancellation or a refund.

Source: Apple Support: If you want to cancel a subscription from Apple

Cancel on Android (billed by Google Play)

If you subscribed to Microsoft 365 through Google Play, cancel it in Google Play.

On your Android device, open your subscriptions in Google Play.
Select the subscription you want to cancel.
Tap Cancel subscription.
Follow the on-screen instructions.

Microsoft says that if you bought Microsoft 365 through Google Play, you should contact Google Play support for cancellation or a refund.

Source: Google Play Help: Cancel, pause, or change a subscription on Google Play

Good to know before you cancel

Cancel more than 2 days before your billing date. Microsoft says a cancellation made too close to the billing date can still result in a charge.
Cancelling drops your storage to 5 GB of cloud storage (OneDrive and Outlook.com attachments) plus 15 GB of Outlook.com storage. If you’re over that, you can’t upload, edit or sync new OneDrive files or send and receive email in Outlook.com, and Microsoft may later delete your OneDrive files.
If you cancel Microsoft 365 Family or Premium, everyone you share it with also gets a lower storage allowance.
If you owe an overdue amount, you can’t cancel until it’s paid. Make sure the card on file hasn’t expired.
Not every cancellation earns a refund. For subscriptions bought from Microsoft, you have to cancel first to see whether you qualify.

Wally, your AI money agent

Or let Wally do it

Ask Wally cancel my Microsoft 365. Wally works through Microsoft 365’s website in its own live browser, on a best-effort basis — you can watch every step, and take over at any time.

You sign in yourself — your password goes to Microsoft 365, never to Wally. Then Wally checks your next statement to confirm the charge stopped.

Or start on the web

Read-only — Wally never moves your money.

Microsoft 365 cancellation FAQ

Will I get a refund?

It depends on timing. Microsoft says you may get a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date, whichever is sooner. You may also get your most recent recurring charge back if you cancel within 30 days after payment, but only once per Microsoft account per subscription product. Microsoft decides eligibility automatically while you cancel. Its refund policy says prorated refunds aren’t available in the US for Basic, Personal or Family, but are available in Canada if you cancel at any time.

When does my access end?

If no refund is issued, access typically continues until the end of the current billing period. Microsoft says you, and anyone you share Family with, can keep using the subscription as normal until the expiry date shown in your account.

I bought Microsoft 365 through Apple, Google Play or a store. Where do I cancel?

Not with Microsoft. Microsoft says to contact Apple or Google Play support for cancellation or a refund, or the retailer (such as Amazon or Best Buy) if you bought it there.

Can I undo it?

Before the subscription expires, sign in at account.microsoft.com/services, select Manage and choose Turn on recurring billing. If you see Renew or Resubscribe, choose it instead to renew.

Sources

Checked against Microsoft 365’s official help in October 2026. Menus change — if what you see differs, follow Microsoft 365’s official help page. Wally AI isn’t affiliated with Microsoft 365.

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