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Cancel guide

How to cancel Amazon Music Unlimited

The fastest way

Go to Your Amazon Music Settings at amazon.com/music/settings, open the Amazon Music Unlimited section, select Cancel in your Subscription Renewal details and confirm. You can keep using Amazon Music Unlimited until your plan ends.

Open Amazon Music Unlimited’s cancel page
Or let Wally cancel Amazon Music Unlimited with you

By Checked Source: Amazon Customer Service

Cancel online

  1. Go to Your Amazon Music Settings at amazon.com/music/settings.
  2. Go to the Amazon Music Unlimited section.
  3. Select the Cancel option in your Subscription Renewal details.
  4. Confirm the cancellation.

These steps are for plans you signed up for through Amazon. If your plan is eligible, Amazon says you can pause your monthly subscription instead of canceling.

Cancel with Alexa

  1. Use an Amazon Echo or another Alexa-enabled device.
  2. Say: “Alexa, cancel my Amazon Music Unlimited subscription.”

Amazon says this works if you signed up through Amazon.

If a mobile service provider bills you

  1. Check whether you signed up through Amazon or through a mobile service provider.
  2. If a mobile service provider bills you, contact them to cancel or request a refund.

Amazon says the provider’s cancellation and refund policies apply.

Cancel on iPhone or iPad (billed by Apple)

If you subscribed to Amazon Music Unlimited through the App Store, Apple bills you, so you cancel in Settings → your name → Subscriptions.

  1. Open the Settings app and tap your name.
  2. Tap Subscriptions.
  3. Tap the subscription you want to cancel.
  4. Tap Cancel Subscription — you may need to scroll down. If there's no cancel button, or you see red expiration text, it's already cancelled.

Amazon says that if you subscribed through the Apple App Store, you cancel through Apple, and Apple’s cancellation and refund policies apply.

Source: Apple Support: If you want to cancel a subscription from Apple

Cancel on Android (billed by Google Play)

If you subscribed to Amazon Music Unlimited through Google Play, cancel it in Google Play.

  1. On your Android device, open your subscriptions in Google Play.
  2. Select the subscription you want to cancel.
  3. Tap Cancel subscription.
  4. Follow the on-screen instructions.

Amazon says that if you signed up through Google Play, you contact Google Play to cancel or request a refund, and its policies apply.

Source: Google Play Help: Cancel, pause, or change a subscription on Google Play

Good to know before you cancel

  • If your plan is eligible, you can pause instead. The pause takes effect at the end of the billing cycle, and your subscription resumes automatically, or you can resume any time from Your Amazon Music Settings.
  • You can’t pause an annual plan, a free trial, a promotion, or a plan from the Apple App Store, Google Play or a mobile service provider.
  • After your plan ends, the app grays out your Amazon Music Unlimited songs and podcasts in your Library and removes the Playback option.
  • Individual Plan subscribers and Family Plan account holders who pause or cancel lose access to their selected audiobook when their current billing cycle ends.

Wally, your AI money agent

Or let Wally do it

Ask Wally cancel my Amazon Music Unlimited. Wally works through Amazon Music Unlimited’s website in its own live browser, on a best-effort basis — you can watch every step, and take over at any time.

You sign in yourself — your password goes to Amazon Music Unlimited, never to Wally. Then Wally checks your next statement to confirm the charge stopped.

Download Wally on the App StoreOr start on the web

Read-only — Wally never moves your money.

Amazon Music Unlimited cancellation FAQ

Will I get a refund?

Not for a plan you signed up for through Amazon. Amazon Music’s Terms of Use say payment is non-refundable even if you didn’t use the services, and that canceling doesn’t refund fees you already paid. If Apple, Google Play or a mobile provider bills you, Amazon says to contact them for any refund.

When does my access end after I cancel?

Amazon says you can use Amazon Music Unlimited until your plan ends. Its Terms of Use say canceling takes effect at the end of the plan’s term.

Can I cancel with Alexa?

Yes, if you signed up through Amazon. Amazon says you can ask an Echo or other Alexa-enabled device: “Alexa, cancel my Amazon Music Unlimited subscription.”

I signed up through Apple, Google Play or my phone provider. Can Amazon cancel it?

No. Amazon says to contact Apple, Google Play or your mobile service provider to cancel or request a refund, and their cancellation and refund policies apply.

Sources

Checked against Amazon Music Unlimited’s official help in October 2026. Menus change — if what you see differs, follow Amazon Music Unlimited’s official help page. Wally AI isn’t affiliated with Amazon Music Unlimited.

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