Cancel guide · Canada

How to cancel Virgin Plus

The fastest way

In Canada, Virgin Plus says to contact it on 1-888-999-2321 to end a monthly plan, and its Terms of Service say to give the date you want the cancellation to take effect. On prepaid, Virgin Plus says you just stop using the phone, and it says it stops offering prepaid on January 15, 2027.

Open Virgin Plus’s cancel page

Or let Wally cancel Virgin Plus with you

By Meet PandyaChecked October 2026Source: Virgin Plus Support

Cancel a monthly plan

Decide the date you want the cancellation to take effect.
Contact Virgin Plus on 1-888-999-2321. Its support page also lists Chat with us, Request a call and finding a store.
Tell Virgin Plus which service to cancel and the date you want the cancellation to be effective.
Check your Membership Agreement and Terms and Conditions of Service for the cancellation rules that apply to you.

Virgin Plus’s help gives 1-888-999-2321 for exiting a 2-year agreement early, and its Terms of Service say to contact it to cancel any service with the date you want the cancellation to be effective.

End a prepaid service

Stop using your phone. Virgin Plus says you can keep using the service until the last paid period is over.
Remove your credit card and pre-authorized debit registrations.
If you have an eSIM, you can also delete it as part of the cancellation.
If your prepaid funds expire and you don’t top up for 90 days, Virgin Plus says your account completely disconnects.

Virgin Plus says it will stop offering its prepaid service on January 15, 2027. After that date calls (including 9-1-1), texts and data stop working, and your phone number and voicemails are lost.

Good to know before you cancel

Virgin Plus’s Terms of Service say your final bill includes charges prorated to your last day of service, any non-return charges for equipment, and charges for your device under your Sweet Pay agreement.
If your service or plan has a commitment period and you cancel before it ends, the Terms say you pay the Early Exit Charge set out in your service details. The CRTC’s Wireless Code says the provider must not charge any fee or penalty other than the early cancellation fee, and must not charge an early cancellation fee at all when no subsidized device was provided.
The Terms say credits may not apply to partial billing periods, so if you cancel in the middle of a billing period you won’t get the credit for that partial period.
Return Virgin Plus equipment in good condition within 30 days of cancellation, or the Terms say you may be charged a non-return charge.
SmartCare is cancelled separately: call 1-888-999-2321, and the SmartCare terms say coverage and billing stop on the next business day after Virgin Plus receives your request.

Wally, your AI money agent

Or let Wally do it

Ask Wally cancel my Virgin Plus. Where Virgin Plus can be managed on the web, Wally works through Virgin Plus’s website in its own live browser, on a best-effort basis — you can watch every step, and take over at any time.

You sign in yourself — your password goes to Virgin Plus, never to Wally. Then Wally checks your next statement to confirm the charge stopped.

Virgin Plus has you contact it to end a monthly plan, so Wally can’t do that part for you.

Or start on the web

Read-only — Wally never moves your money.

Virgin Plus cancellation FAQ

Can I cancel Virgin Plus online or without calling?

For a monthly plan, Virgin Plus’s help says to contact it on 1-888-999-2321, and its support page also offers Chat with us, Request a call and finding a store. It doesn’t say which of those can complete a cancellation. Prepaid needs no call: Virgin Plus says you just need to stop using your phone and remove your credit card and pre-authorized debit registrations.

When does the cancellation take effect?

Virgin Plus’s Terms of Service say to give the date you want the cancellation to be effective when you contact it. The CRTC’s Wireless Code says cancellation takes effect on the day the provider receives notice. If your plan has a commitment period, the Terms say you pay the Early Exit Charge when you cancel before it ends.

What will be on my final bill, and will I get a refund?

The Terms say the final bill covers charges prorated to your last day of service, plus any equipment non-return charges and device charges. If you have a credit balance of $10 or more and under $500, Virgin Plus says it mails a cheque within 90 days of the bill date; for other balances you contact it.

What is happening to Virgin Plus prepaid?

Virgin Plus says it will no longer offer prepaid service starting January 15, 2027. To stay connected, members need to move to a monthly plan before then, by calling 866-875-5028 or visiting a store. Virgin Plus’s prepaid help says you can re-activate a prepaid account at virginplus.ca/activate.

Sources

Checked against Virgin Plus’s official help in October 2026. Menus change — if what you see differs, follow Virgin Plus’s official help page. Wally AI isn’t affiliated with Virgin Plus.

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