Cancel guide · Canada
How to cancel Rogers
The fastest way
In Canada, Rogers says you cancel by calling it: its help says it needs to speak with you directly to process a cancellation, and its Terms of Service give 1 888 ROGERS1 (1 888 764-3771), or *611 from a Rogers mobile phone. Cancellation takes effect on the day Rogers gets your notice, or a later date you give.
Contact RogersBy Meet PandyaChecked Source: Rogers Support
Cancel by phone
- Decide whether you want the cancellation to start right away or on a later date.
- Call 1 888 ROGERS1 (1 888 764-3771), or call *611 from a Rogers mobile phone. Rogers says *611 is a free call.
- Tell the agent which services you want to cancel. Rogers says an agent will review your account, discuss plan options and offer a solution.
- Ask how to return any rental equipment. Rogers says to contact it before sending equipment back.
Rogers’ cancel article has separate Contact us links for Rogers accounts and for Rogers Together With Shaw accounts.
Good to know before you cancel
- Rogers says charges such as unreturned equipment and early cancellation fees may apply when your service is disconnected. Its Terms of Service say that if you cancel a Term Service before its Term ends, you pay the early cancellation fee set out in that service agreement.
- Rogers says you have 30 days to return rental equipment after the work order is completed or you’ll be charged. Retail stores and technicians don’t accept returns, so you send it back with the FedEx waybill Rogers provides.
- Rogers says a one-time Return Shipping Fee of $29 plus tax applies if you cancel all your residential services and return equipment with a Rogers shipping label. It doesn’t apply to residents of Quebec and Nova Scotia.
- If you cancel only an add-on, the Terms of Service say the cancellation takes effect on your next billing date for that add-on, and its charges continue until then.
- Cancelling your mobile service means losing any remaining trade bonus credits and financing promo credits, according to Rogers’ financing help.
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Ask Wally cancel my Rogers
. Where Rogers can be managed on the web, Wally works through Rogers’s website in its own live browser, on a best-effort basis — you can watch every step, and take over at any time.
You sign in yourself — your password goes to Rogers, never to Wally. Then Wally checks your next statement to confirm the charge stopped.
Rogers says it needs to speak with you directly to cancel, and its Terms of Service say to cancel by calling, so Wally can’t do that part for you.
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Rogers cancellation FAQ
Can I cancel Rogers online or without calling?
Rogers’ cancel article says it needs to speak with you directly to process a cancellation, and its Terms of Service say you cancel any or all Services by calling. The Terms list live chat at rogers.com/contactus among the ways to contact Rogers, but they don’t say a cancellation can be completed there.
When does the cancellation take effect, and will I get a refund?
The Terms of Service say cancellation takes effect on the day Rogers receives notice, or a future date in your notice, whichever is later, and charges continue until then. If your final bill leaves a credit balance, most are refunded to your card on file or by cheque, and for balances under or over a specified amount you must contact Rogers. The CRTC’s Internet Code also says an Internet provider must cancel service on the day you request, and that Internet fees billed in advance must be refunded pro-rata for the days left in the billing cycle.
What happens to my financed phone if I cancel mobile service?
Rogers says your financing agreement is cancelled and the outstanding financing balance is charged if you cancel the wireless service for the financed device. You can check that balance in MyRogers, under Usage Services, then Wireless Usage.
Can I pause instead, or come back later?
Rogers’ help on pausing, which sits in its Shaw account-management section, says you can suspend Internet, TV or home phone for 30 to 180 days by contacting Rogers: Internet costs $10 a month, TV and phone are free, and rental fees may continue. For a recent cancellation, Rogers says to contact an advisor and they’ll help you switch back.
Sources
- Rogers Support: How do I cancel my services?
- Rogers Terms of Service and Other Important Information (PDF linked from rogers.com/support/terms)
- Rogers Support: Financing phones and mobile devices
- Rogers Support: Return or recycle your rental equipment
- Rogers Support: How to pause your internet, TV and home phone services
- CRTC: The Internet Code, simplified
Checked against Rogers’s official help in October 2026. Menus change — if what you see differs, follow Rogers’s official help page. Wally AI isn’t affiliated with Rogers.
More cancel guides
- How to cancel BellIn Canada, Bell’s help says to contact Bell to cancel Mobility, Internet, TV or Home phone and to give the date you want the cancellation to take effect; its contact page offers chat and phone. Subscriptions billed through Bell, such as Crave, you can cancel yourself in MyBell under My services, then Subscriptions.Read the guide
- How to cancel FidoIn Canada, Fido says you cancel by calling it: its help says it needs a call to process your cancellation request, and its Terms of Service give 1 888 481-3436 for mobile (or *611 from your Fido phone). Cancellation takes effect on the day Fido receives notice, or a later date you specify.Read the guide
- How to cancel Freedom MobileIn Canada, Freedom Mobile says to contact it through your preferred channel and it will cancel your service as requested. Its Terms of Service say service stops on the day Freedom receives your instructions, and an unpaid MyTab balance becomes due.Read the guide
- How to cancel KoodoIn Canada, Koodo says to connect to a rep through Koodo Assist (koodo.com/chat) to cancel a monthly plan, and its Service Terms say to give the date you want the cancellation to be effective. Koodo Prepaid and Koodo Home Internet you cancel yourself in Self Serve.Read the guide
- How to cancel SpectrumSign in to your Spectrum account to view your cancellation options; for Spectrum Mobile, Spectrum’s Manage your lines page says to call (833) 224-6603. After you disconnect, return any leased equipment or an unreturned equipment fee may be charged.Read the guide
- How to cancel TELUSIn Canada, TELUS says to contact it to cancel Mobility or Home Services (Internet, TV, Home Phone, SmartHome Security): a representative reviews your account and confirms your cancellation details. TELUS’s help says cancelling an account or service in My TELUS is currently unavailable, though TELUS Subscriptions can be cancelled there.Read the guide