How to cancel Crave

Cancel on crave.ca (subscribed directly)

1. 1Sign in to your account on crave.ca.
2. 2Select the user icon in the top right corner of the home page, then select Account.
3. 3Select Subscriptions.
4. 4Under your subscription, select Cancel Plan.
5. 5Follow the steps until you reach the confirmation page.

Crave says cancelling your Crave subscription also cancels any add-on subscriptions. Its Terms and Conditions also say you can cancel online by signing in at account.bellmedia.ca.

Cancel only an add-on

1. 1Sign in to your account on crave.ca.
2. 2Select the user icon in the top right corner, then Account, then Subscriptions.
3. 3Under the add-on, select Cancel Add-On.
4. 4Follow the steps until you reach the confirmation page.

Crave says cancelling an add-on won’t cancel your Crave subscription, and you’ll continue to be billed for Crave.

If a TV provider, mobile provider, Roku or Disney+ bills you

1. 1TV provider, Bell Mobility or Virgin Mobile: contact that provider directly to cancel your Crave subscription.
2. 2Roku: sign in to your Roku account and cancel the subscription under Manage Your Subscriptions. Roku’s own help says to go to my.roku.com, open Manage your subscriptions, select the subscription, then select Manage subscription and Turn off auto-renew.
3. 3Disney+: Crave plans bought through Disney+ are billed by Disney+, so sign in to your Disney+ account and manage your subscription from your account settings.
4. 4Amazon Prime Video Channels, Bell Streaming and Rogers have their own steps below.

Crave says that if you had a direct Crave subscription before switching to one of these, it won’t cancel automatically. Cancel it manually to avoid being billed twice.

If Amazon bills you (Prime Video Channels)

1. 1On Prime Video, go to Account & Settings and select Subscriptions from the top menu.
2. 2Find the Crave subscription.
3. 3Select Unsubscribe and confirm. Prime Video says this option may also appear as withdraw.

Crave says to cancel in your Prime Video Channels settings. Prime Video says your subscription end date shows on the confirmation screen and you can reverse the cancellation until that date. It also says cancelling doesn’t generate a refund for any previous subscription charges.

If Bell Streaming bills you through MyBell

1. 1Log in to MyBell.
2. 2Select My services, then Subscriptions.
3. 3Select Manage subscriptions.
4. 4Select the Crave subscription, then select Cancel subscription.
5. 5Select Yes, cancel subscription.
6. 6Review the details of your cancellation, then select Confirm cancellation.

Bell says Crave access continues until the end of your scheduled renewal period. After that date your Crave account isn’t deleted, but Crave is no longer billed through Bell, so to keep watching you must resubscribe directly through Crave.

If Rogers bills you

1. 1MyRogers (Shaw) accounts: sign in and go to Channel Add-ons.
2. 2Choose the Crave channel. Rogers lists it there as Crave On Demand.
3. 3Select Unsubscribe.
4. 4Select Close when the confirmation message appears.
5. 5Other Rogers accounts: Rogers’ Crave help only explains how to add Crave, so contact Rogers to cancel, as Crave says to do with any TV provider.

Rogers says channels must stay on your account for at least 30 days before they can be removed, and that charges stop from the removal date. Its page for adding Crave to a MyRogers account (not MyRogers (Shaw)) describes only adding it, under Usage & Services, then TV, then Manage channels or Manage theme packs.

If you have a bundle that includes Crave

1. 1Visit your account at account.bellmedia.ca.
2. 2Select Subscriptions.
3. 3Select Manage next to your bundle.
4. 4From the Manage Plan page, select Change or Cancel Plan.
5. 5To cancel the whole bundle, select Cancel Plan under your bundle. To keep one plan, select the standalone monthly plan you want to keep.
6. 6Follow the steps until you see the confirmation page.

These steps come from TSN’s FAQ for bundles of Crave, TSN and RDS. It repeats that cancelling your Crave subscription also cancels your add-on subscriptions.

Cancel on iPhone or iPad (billed by Apple)

If you subscribed to Crave through the App Store, Apple bills you, so you cancel in Settings → your name → Subscriptions.

1. 1Open the Settings app and tap your name.
2. 2Tap Subscriptions.
3. 3Tap the subscription you want to cancel.
4. 4Tap Cancel Subscription — you may need to scroll down. If there's no cancel button, or you see red expiration text, it's already cancelled.

Crave says an Apple-billed subscription must be managed and cancelled through your Apple Subscriptions, using an iOS device or a computer signed in to your Apple account.

Source: Apple Support: If you want to cancel a subscription from Apple

Cancel on Android (billed by Google Play)

If you subscribed to Crave through Google Play, cancel it in Google Play.

1. 1On your Android device, open your subscriptions in Google Play.
2. 2Select the subscription you want to cancel.
3. 3Tap Cancel subscription.
4. 4Follow the on-screen instructions.

Crave says a Google Play subscription must be managed and cancelled through your Google Subscriptions in the Google Play Store.

Source: Google Play Help: Cancel, pause, or change a subscription on Google Play

Good to know before you cancel

• Crave is a prepaid service, so cancelling doesn’t remove access right away. You keep watching until the end of your current billing period.
• To avoid being charged again, cancel before your renewal date. If your renewal is on the 15th, Crave says to cancel by the 14th. The same applies to annual plans.
• There’s no option to pause a Crave subscription. Crave says you can cancel at any time instead.
• Cancelling Crave also cancels any add-ons, but cancelling only an add-on leaves your Crave subscription and its billing in place.
• If you only want to pay less, Crave says you can downgrade a standalone plan in your account, for example Crave Premium to Crave Standard With Ads. The change takes effect at your next billing date, with no prorated refund.

Crave cancellation FAQ