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Cancel guide

How to cancel Chewy Autoship

The fastest way

Sign in to Chewy, go to Manage Autoship, select the Autoship, scroll to the bottom, select Cancel Autoship, and confirm. Once canceled, you won’t be charged or receive future deliveries from that Autoship.

Or let Wally cancel Chewy Autoship with you

By Checked Source: Chewy Help

Cancel from your account

  1. Sign in to your Chewy account.
  2. Go to Manage Autoship.
  3. Select the Autoship you want to cancel.
  4. Scroll to the bottom and select Cancel Autoship.
  5. Confirm your cancellation when prompted.

Chewy says you’ll get an email confirming the cancellation.

Cancel by phone

  1. Call Chewy Customer Service at 800-672-4399.
  2. Ask to cancel your Autoship.

Chewy’s Autoship terms list calling Customer Service as a way to cancel, and its help page says its team is available 24/7.

Good to know before you cancel

  • Cancel before the day before your ship date. Chewy emails a reminder up to 72 hours ahead and lets you edit or cancel until 12:00 AM the day before the ship date. After that, the order is authorized.
  • You’re charged when an order ships, not when it’s scheduled. A pending charge is a payment authorization hold, which Chewy says isn’t an actual charge.
  • The cancel steps apply to the Autoship you select, so if you have more than one, check that each is cancelled.
  • If you just want a break, you can skip a delivery instead of cancelling.

Wally, your AI money agent

Or let Wally do it

Ask Wally cancel my Chewy Autoship. Wally works through Chewy Autoship’s website in its own live browser, on a best-effort basis — you can watch every step, and take over at any time.

You sign in yourself — your password goes to Chewy Autoship, never to Wally. Then Wally checks your next statement to confirm the charge stopped.

Download Wally on the App StoreOr start on the web

Read-only — Wally never moves your money.

Chewy Autoship cancellation FAQ

Will I get a refund?

Chewy’s cancellation help doesn’t describe refunds. It says that once you cancel, you won’t be charged or receive future deliveries from that Autoship. Its Autoship terms say you aren’t charged until your order ships, and that returns under Autoship follow Chewy’s Return Policy. For anything else, contact Customer Service at 800-672-4399.

Can I still cancel an upcoming shipment?

Yes, until 12:00 AM on the day before your ship date. Chewy’s terms say you get a reminder email up to 72 hours before the ship date, and the order is authorized if you haven’t cancelled it by then.

Can I skip a delivery instead of cancelling?

Yes. Chewy’s help says that if you’re not ready for your next Autoship, you can select Skip order on the Autoship details page. Its terms also let you change your delivery schedule, address, payment method and items at any time.

Why is there a pending charge from Chewy?

Chewy’s terms say it places a payment authorization hold about 24 hours before your ship date, and that this isn’t an actual charge. You’re charged when the order ships. There’s no need to call or update anything online when you see it.

Sources

Checked against Chewy Autoship’s official help in October 2026. Menus change — if what you see differs, follow Chewy Autoship’s official help page. Wally AI isn’t affiliated with Chewy Autoship.

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